UTILITIES

Care and Share
Utility bill assistance through American
Red Cross - age 60+

Lockport
434-8876

Niagara Falls
731-4030

H.E.A.P. - Home Energy Assistance Program
website
1-800-342-3009

Lockport
439-7744

Niagara Falls
278-8645

Office for Aging (over 60)
438-4020

National Fuel
website
Billing & Service Information

1-800-365-3234

Gas Emergencies

1-800-444-3130

Quality Assurance - Unresolved Complaints/Concerns

1-800-453-3513

National Grid
website
Customer Service

1-800-642-4272

Emergencies
1-800-892-2345

Payment Arrangements
1-800-443-1837

Power Outages
1-800-867-5222

Neighbor for Neighbor
Utility assistance from National Fuel
website
1-800-365-3234

Catholic Charities (Niagara Falls)
282-2351

Catholic Charities (North Tonawanda)
692-1440

Salvation Army (Niagara Falls)
283-7697

Salvation Army (Lockport)
434-1276

Salvation Army (North Tonawanda)
693-3110

New York Public Service Commission
website

Cable TV Complaints
1-800-342-3377

Energy Service Company Complaints
1-888-697-7728

Gas, Electric Shutoff
1-800-342-3355

HEAP grants for people aged 60+
1-800-342-9871

Service, billing complaints re: Gas, Electric & Phone
1-800-342-3377

NYSEG (New York State Electric & Gas)
website
Billing inquiries, turn-on/offs, information
1-800-572-1111

Credit Assistance / Payment Arrangements
1-800-315-1755

Emergency (Electric)
1-800-572-1131

Emergency (Gas)
1-800-572-1121

New York Relay Service

website
711 or 1-800-676-3777

Niagara Community Action Program
website
Lockport Neighborhood Center

433-6632

Niagara Falls Neighborhood Center

282-4375

North Tonawanda Neighborhood Center

694-9727

Niagara County Department of Social Services
website
Home Energy Assistance Program (HEAP)
Lockport

439-7744

Niagara Falls

278-8645

Verizon Lifeline Services
Low-cost telephone service
website
1-800-555-5000

Verizon
website
Customers with Disabilites Voice & TTY
890-0550

New Service, Changes or Billing Questions
890-7100

Payment Information & Arrangements
1-800-698-3545

Repairs
(716) 890-6611